People who rent your house on Airbnb are choosing it over a hotel. So you had better be as hospitable, friendly and communicative as a hotel.
People who rent your house on Airbnb are choosing it over a hotel. So you had better be as hospitable, friendly and communicative as a hotel.
What time is the check in?
Is there public transport nearby?
We have a urgent question, where can we reach you?
After a guest books a reservation, it is often followed by a long exchange of messages between you as a host and the guest discussing specifics about the upcoming stay – where to obtain the key, parking information, access to laundry facilities, and other privileges available to them.
Most guests are not bad people. But perhaps one out of 10 times, a rotten egg will pass your smell test. To protect yourself, diligently document everything valuable in your house. Take photos of furniture, lamps, the refrigerator, stove, dining table, barbecue grill and television set. In the event anything is damaged, Airbnb will ask for before-and-after photos to prove that guests caused the damage.
While some hosts enjoy the human factor behind the conversation, the sheer quantity of messages, many of which are answers to repeated questions from previous reservations, can be overwhelming and difficult to manage.
Rental owners spend an average of 8.4 hours per week managing their rental properties. In some cases, the sizable workload can be reason enough to stop welcoming guests altogether.
I use Sharebox for my airbnb guests. I prefer not to wait for them to arrive - my guests are also very excited about the flexibility by just getting the key when it suits them.
Sharebox is a super smart and easy way to hand over keys to my guests. After I finish cleaning the apartment, I just drop off the keys in my Sharebox and give access to my guests.